Privacy Policy

Who We Are

RetaLABS ("we", "us", "our") operates retalabs.is, an Australian-owned online retailer of research-grade peptides. This policy explains how we handle personal information collected through our website.

Information We Collect

We collect the following information when you place an order:

• Name and shipping address
• Email address (for order confirmation and tracking)
• Payment reference (transaction ID — we do not store card numbers or crypto wallet addresses)

We also collect anonymous analytics data (pages visited, session duration) to improve the site. This data is not linked to your identity.

How We Use Your Information

• To process and fulfil your order
• To send order confirmation and tracking information
• To contact you if there is an issue with your order
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Crypto Payments

Payments are processed via BTCPay Server, a self-hosted, open-source payment processor. We do not see or store your wallet address. Transaction IDs are stored only for order reconciliation purposes.

Data Retention

Order data (name, address, email) is retained for 7 years to comply with Australian tax record-keeping requirements. You may request deletion of personal data not subject to legal retention requirements by contacting us.

Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. Contact us at [email protected].

Cookies

We use localStorage to store your cart and an anonymous session ID for analytics. We do not use third-party advertising cookies.

Contact

Privacy enquiries: [email protected]