Frequently Asked Questions
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Ordering & Products
What peptides does RetaLABS stock?
We currently stock Retatrutide and Tirzepatide in various dosages. We are continually adding new research compounds — check the products page for the current range.
Are these products for human use?
No. All products sold by RetaLABS are strictly for laboratory research use only and are not intended for human consumption. By placing an order you confirm the products are for research purposes.
What purity are your peptides?
All products come with a Certificate of Analysis (COA) from the manufacturer. We source carefully from suppliers with verifiable COA documentation and stand behind everything we stock.
Do you test products independently?
We are transparent about this: independent batch-by-batch HPLC testing in Australia is prohibitively expensive and logistically difficult. We source only from manufacturers who provide COA documentation and we stand behind what we stock. Any vendor claiming routine independent testing deserves healthy scepticism.
Can I buy multiple products in one order?
Yes. Add any combination of products to your cart and check out in a single transaction.
Payments
What payment methods do you accept?
RetaLABS accepts Bitcoin (BTC), Litecoin (LTC), and Monero (XMR) via BTCPay Server. We do not accept credit cards, debit cards, PayPal, or bank transfers.
Why crypto only?
Financial privacy matters to us and to many of our customers. Crypto-only payments allow transactions without the surveillance and data retention associated with traditional payment processors.
Which crypto is easiest for first-time buyers?
Litecoin (LTC) is our recommendation — low fees, fast confirmation times (under 2 minutes), and straightforward to purchase on Australian exchanges like CoinSpot or Swyftx. See our how to pay guide for a step-by-step walkthrough.
How long do I have to complete payment?
The BTCPay invoice window is typically 15–30 minutes. If payment is not received in time, you can place a new order. If you experience issues, contact us at [email protected].
Will I receive a receipt?
Yes. Once your crypto payment is confirmed, you will receive a payment confirmation email. Keep your order token — it is your reference for tracking and support enquiries.
Shipping & Delivery
Where do you ship?
Australia-wide only. We do not ship internationally.
How long does shipping take?
Orders are dispatched within 1–2 business days of confirmed payment via Australia Post Express. Delivery is typically 2–5 business days depending on your location.
Is packaging discreet?
Yes. All orders are shipped in plain, unmarked packaging with no indication of contents on the outside.
Do you provide tracking?
Yes. You will receive a tracking number by email once your order is dispatched. You can track it via the track order page or directly on the Australia Post website.
What if my order arrives damaged or is lost?
Contact us within 7 days of the expected delivery date at [email protected] with your order number and we will investigate promptly.
Storage & Handling
How should I store lyophilised peptides?
Store unopened lyophilised vials at −20°C, protected from light and moisture. For active use, short-term storage at 2–8°C (refrigerator) is acceptable for up to 3 months.
What do I use to reconstitute peptides?
Use bacteriostatic water (0.9% benzyl alcohol in sterile water). Avoid plain sterile water for multi-use vials as it lacks antimicrobial protection. See our reconstitution guide for full protocol.
How long does reconstituted peptide last?
Reconstituted peptide solution stored at 2–8°C in bacteriostatic water is stable for 4–6 weeks. Do not freeze reconstituted solution and avoid repeated freeze-thaw cycles.